HomeShop18 FAQ’s
What is the return policy for HomeShop18 ?
There is a 48 hours return policy for Digital, Electronics & Appliances products and 5 Days return policy for Non-Digital product category(i.e. Lifestyle, Clothing, Home Textile, Kitchen & Dining, Home Decor items) which means that you can request a return of the product of Digital category within 48 hours of receiving the product and request a return of the product of non-Digital category within 5 Days of receiving the product . Plus, the product to be returned must reach our Business Partner’s / Sellers’ address within a maximum of 10 working days from the date of delivery to you.
How do i return a product on HomeShop18 ?
You can request a return via email or through customer care number. Email can be done at care@homeshop18.com or over phone number 0120-6189818 (08.00 a.m. to 08.00 p.m. / 7 days a week).
What would be the amount refunded to me if i return a product ?
The amount refunded would be the price of the product.
Can i track my refund status after i cancel the product ?
If your order is cancelled, then you will get acknowledgement via SMS at your registered mobile number or via email at your registered email ID.
To check the updated status of your refund, you can call our customer care number at 0120-6189818 (08.00 a.m. to 08.00 p.m. / 7 days a week). If you are a registered customer at www.homeshop18.com, then you can also check the status of your refund in the ‘My Account’ section of the site.
Where will i get my refund amount ?
- Credit Card/ Debit Card/ Internet Banking
- Cash on Delivery
- Loyalty Bonus coupons
- Refund Coupon