About Baseus : Baseus Discount Code & Baseus Coupon
Baseus originates from their core value “Based on User”. They are passionate about creating minimalist products with easy-to-use design and haut class texture that cover all user’s preferences. With more than a decade of focus on consumer electronics, innovation, and creativity led them to where they are right now with numerous patents, international design awards, and a vast variety of products.
Baseus Products
- Audios
- Charging
- Power Station
- Hubs & Docks
- Accessories
- Portable Vacuum
- Lightings
Payment Methods
Accepted Payment Methods:
- PayPal
- Credit Cards (Visa, Mastercard, American Express)
- Digital Wallets (Apple Pay, Google Pay, Meta Pay)
- Shop Pay
Payment Issues: To mitigate the risk of credit card fraud, the platform may mistakenly decline your payment.
To resolve such occurrences, you have two options:
- Use PayPal for your transaction.
- Select an alternative credit or debit card for payment.
Shipping & Return Policy
Shipping Fee – Free Shipping on Orders Over $20.
Shipping Zones
They have warehouses located in US, China. Normally, your order will be directly dispatched from the warehouse near your location. Occasionally, if the warehouse near you runs out of inventory, they will ship your parcel directly from China to fulfill your order.
The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)
| Shipped From | Processing Time | Shipping Time |
| US | 1-2 Business day | 3-8 Business days |
| China | 1-2 Business day | 15-20 Business days |
*Delivery Time= Processing Time + Shipping Time.
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
- 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
How to start a return
Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
- Request for a Return Mailing Label in the email.
You will receive an email with the Return Mailing table afterward. Please fill out the form and ship back the product(s) with it to our fulfillment centers.
Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
Contact Details
Customer Service care@baseus.com
Phone：+18002208056