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Enjoy RM 20 Off With Min Spend Of RM50 For Your First Order On App!

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ABOUT WATSONS MALAYSIA

Watson With more than 15,200 outlets across 25 markets and a Hong Kong foundation dating back to 1841, A.S. Watson is the largest worldwide health and beauty retailer in Asia and Europe. Our 12 retail brands are used by more than three billion customers and members annually, both in-person and online.

WHY WATSONS MALAYSIA

  • 100% rinse-off product sold in Watsons are microplastic-free.
  • 20% recycled plastic content used in its own brand plastic packaging by 2025, through A.S. Watson Group’s commitment to the New Plastic economy.
  • Zero banning PVC and unnecessary packaging by 2030, through A.S. Watson Group’s commitment to the New Plastic economy.
  • 14 out of the 17 United Nation Sustainable Development Goals (SDGs) are supported by Watsons for a better world.

SHIPPING & DELIVERY

  • Home Delivery services is available for purchase within Malaysia (West & East Malaysia).
  • Your parcel will be delivered using Watson’s appointed delivery courier company.
  • Once order and payment is made, you are not allowed to change the delivery address unless special case.
  • Home Delivery orders will be delivered within 2 – 5 working days.
  • Free Delivery is valid with minimum purchase of RM100 for West Malaysia and RM150 for East Malaysia for the 1st 3k.
  • RM7 (for West Malaysia) & RM20 (for East Malaysia) delivery fee will be charged per order within the first 3kg if order value below RM100 (for West Malaysia) & RM 150 (for East Malaysia).

RETURN & REFUND

  • This Return and Refund policy is only be applicable for Watsons Online store Home Delivery & Click & Collect Express.
  • Should there be any discrepancy of products delivered and Customer wishes for return and refund or exchange, Customer need to notify Customer Service by phone 1300 880 847 or email to hello@watsons.com.my to report on the products upon 3 days of receiving the goods.
  • For refund request, customer requires to return the damaged/ wrong product at store within 7 days upon receiving confirmation from our Customer Service. Refund process will take within 7 to 14 working days and amount will be refunded to initial payment method.
  • There will be no refund in cash to customer through store cashier. The refund will be done via the same mode of payment via Online.

For example, if the mode of payment is through Watsons Member points and credit card, the refund will be made through Watsons Member points and credit card.

  • Return & Refund of Products can be arranged under the following reasons:
  • If the products delivered is in damaged or defective condition.
  • If the products is near expiry or expired.
  • If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

CONTACT US

  • Customer Service Hotline : 1300 880 847
  • We can be reached on : ​​​​​​​​​​​​​​Monday – Sunday 9.00AM – 9.00PM
  • Email Address : hello@watsons.com.my