About: Sunfrog –
Sunfrog is primarily a print on demand company that allows the user to sell customize t-shirts, mugs, leggings, sweatshirts, and hoodies to its marketplace. The user can upload their own design on these products,
sell them on Sunfrog’s marketplace, and earn a percentage on each sale SunFrog Shirts is a community for designers and shoppers. Shop SunFrog Shirts for creative & custom designs as unique as you are. Customer satisfaction.
Return & Exchange Policy:-
Q: How do I cancel my order?
Q: How do I return or exchange my shirt?
A: They accept all returns and exchanges within 30 days for a U.S. domestic order and 90 days for a Non-U.S. international order. You can submit a request using your account here: Order Status. You will need your email and security key (found on your order confirmation) to access this page.
Exchanges can be performed one time per item ordered. Please call or email us for additional information.
For returns, they will process a refund for the original price of the shirt, not the shipping costs they paid to get it to you, as quickly as possible. Refunds typically take 3-5 business days to process once we have issued them.
Q: My package is being returned in the mail, what do I do?
A: If we ship your order to the address you provided and it comes back to us, it will be processed as a return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address or a product refund.
The original shipping costs cannot be refunded for items returned in the mail.
Size Related Qus
Q: Do you have a sizing chart?
A: Yes. You can view it here. There are instructions on how to measure a shirt you already own to see how you fit within our sizing. Most of our products are 100% preshrunk cotton or a cotton/polyester blend. The men’s styles run very true to size, the ladies tend to run 1-2 sizes small.
Q: I don’t understand your sizing chart.
A: If you take a look at our sizing page found here, each product will have its own sizing chart. There are 2 methods of measuring. One is by laying the garment flat and measuring across the chest and vertically for length. The second (and more accurate) is by measuring around the chest. Not all products have the ‘around’ method.
Q: How do I know what my size is?
A: You can view our sizing chart. Most of the feedback is that our unisex/guys tees are fairly true to size and the ladies tees run about a size smaller than normal. Leggings are ladies sizing and run a size smaller depending on the desired fit. Most items are 100% preshrunk cotton or a cotton/polyester blend.
Q: How do I contact SunFrog?
A: To contact us directly, click here.
Typically we try to respond to emails within 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible.