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FREQUENTLY ASKED QUESTIONS:
Q.1) How can I contact www.shoppersstop.com?
You can contact us on email at customercare@shoppersstop.com for any queries regarding Shoppers Stop.You can also call us on this Toll Free no.1-800-419-6648. Feel free to ask about your queries our customer service representative are there to help you .Timings for call is between 8:00 am to 10:00pm
Q.2) What is a coupon? I have received a promotion coupon code how do I use it?
Coupon is a voucher entitling the holder to a discount off a particular product. In order to avail the offer or to take the benefit of the discount on it you have to enter the particular promotion code in a space box provided.Then click on t he apply button next to it.when you will confirm your order our coupon will be directly applied.You can only use single coupon for a particular product.
Q.3) Can I change the shipping address of the order?
You have to change the address for your order before placing the order, otherwise order will be delivered to the location you have already set .You can change the address in midway of shipping for more detailed information and any query related your order you can call Customer Care on Toll Free No. 1-800-419-6648(8:00am to 10:00pm) or you can mail at customercare@shoppersstop.com
Q.4) What is your return/refund and replacement policy?
You will get your refund within 15 days of exchange and also if you want to return the product you will have to return it within 15 days of receiving the order.For ore detailed information read returns policy of Shoppers Stop.
Q.5) Can I get warranty/guarantee for the product?
You will get the warranty/guarantee, If the manufacturer has mentioned any warranty/guarantee with the product details.
Q.6) Can I send a gift to my friend/relative using COD option ?
Currently there is no such option of collecting payment from different address and delivering the product to different address .For more queries related to this you can contact this customer care no. 1-800-419-6648.