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About Petkit: Petkit Discount Code & Coupon Codes

The PETKIT Story: An Overview

The Guo Brothers, co-founders of PETKIT, who were hardware engineers by profession, were intrigued by the wearable technology craze that began to take off in 2013. They reasoned that since technology had already improved human quality of life, why not apply what they knew to improve animal welfare? They brought up the issue at a time when pets were not given enough consideration because they were animal lovers and pet owners too. Soon after, they quit their jobs and embarked on a personal mission to transform the way that people raised their pets and their own lives.

Products:

You can shop for all your pet needs in the following categories:

  • Clean
  • Home Salon
  • Drink
  • Feed
  • Outdoor
  • Accessories
  • And More

How To Use Petkit Coupons At Couponalexa.com?

On Couponalexa.com, there are a number of exclusive Petkit coupons, Petkit discount code, Petkit coupon code, Petkit promo code, Petkit coupon, offers and deals that are verified on a daily basis. Check those coupons, discount offers, and hot deals by reading the description.

  1. Just click on the Petkit coupons or Get Deal and select the coupon code or deal that you want to use.
  2. Copy the code from the dialog box.
  3. Go to the landing page and add the product to your cart, that you want to buy.
  4. Apply the “Petkit Discount Code” in the ‘Promo Code’ box.
  5. Sign in to your account if you are an old user; otherwise, create a new account.
  6. Lastly, fill in your address details, select the payment method as per your choice, and place your order.

Strong Engineering Team, Strong Product:

  • The engineering team symbolizes Petkit, as it is the key department to make sure their product is strong and trustworthy for consumers.
  • Review, testing and retesting are daily routines for the engineers.
  • They make sure the product is tested thousands of times before it hits the market.

Shipping Policy: 

  • All orders are shipped within 5 business days of receipt, Monday–Friday;8 am – 5 pm.
  • Orders placed between 4 pm and 5 pm on Friday are due for processing by the following Monday.
  • They use the United States Postal Service and FedEx to deliver their orders. If the shipping carrier provides a tracking number, they will update your order with the tracking information.
  • The rate charged for shipping your order is based on the weight of your products and your location.
  • If an item goes on back-order, they will ship the part of your order. You will not be charged an additional shipping and handling fee for the back-order shipment.
  • They offer FREE SHIPPING on orders of $39 and more for contiguous United States addresses.
  • For orders under $39, the charge will be $5.99. (Starting on May 5th, 2021) And they ship internationally at a flat rate.
  • The shipping cost will be calculated at check out.
  • The following addresses cannot be delivered: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Return & Refund Policy:

  • PETKIT is committed to customer satisfaction. If their products don’t meet your expectations, you may return your purchase within 30 days of the delivery date.
  • Cancellation Policy:
  • PETKIT accepts an order cancellation before the product is shipped. If the order is cancelled you will get a full refund.
  • If the order has already been processed, there may be a small fee deducted from the refund amount to cover the costs incurred during the interception of the order.
  • They cannot cancel the order if the product is shipped out. If your order has shipped, they will refund your payment as soon as they have received and inspected the item(s) back from you. After it is approved, they will process refunds within 14 business days.

30-Day Money-Back Guarantee:

Undamaged products may be returned for a refund for any reason within 30 days after the receipt of the product.

  • Customers only have to pay for return shipping. PETKIT can provide a shipping label for a deduction of $50 for large packages and $20 for small packages from your refund.
  • Return shipping from areas beyond the contiguous 48 states may result in additional shipping charges.
  • Cat litter is not eligible for returns or refunds. Opened purifying liquid refills, desiccants, filters, and trash bags, as well as used cat litter mats, pet brushes, and toys, are not returnable or refundable.
  • Returns must include all accessories.
  • Petkit will bear the shipping costs for product quality problems. Customers will need to pay for shipping on returns unrelated to product quality.
  • All products should be cleaned prior to return. Units returned in unclean conditions may be charged a $50 cleaning fee deducted from your refund.
  • Returns may be rejected if the product does not meet the above requirements.
  • Refunds will be issued within 7–10 business days of Petkit receiving the device. For customers who paid with debit or credit cards, it may take up to 30 days for the refunds to be processed.

If you’ve purchased your Petkit product through a third-party retailer, you must coordinate the return directly with that retailer.

Return:

  • For product quality issues, please email RETURN@PETKIT.COM to initiate a return process.
  • Once confirmed, they will provide you with a prepaid return shipping label. Please ensure that ALL RETURNS ARE SHIPPED TO PETKIT’S DESIGNATED RETURN ADDRESS.

  • Refunds (if applicable)

    Once your return is received and inspected, they will email you a notification of receipt.

  • They will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed in 14 business days, and a credit will automatically be applied to your original payment method ( E.g. credit card, PayPal, or other payment methods) within a certain amount of days. All refund recipients will receive an email confirmation for their records.

Customer Support:

Call: (888)851-2770
(9am-12pm & 1pm-6pm CST Mon.-Sun.)