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ABOUT OUNASS (Saudi Arabia)

Ounass Saudi Arabia launched on 15th December 2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site, Ounass Saudi Arabia is home to over 600 luxury brands. From fashion and beauty to lifestyle and homeware, Ounass Saudi Arabia boasts the widest range of top tier designers throughout the Middle East. Exclusive capsule collections from local and international designers of the highest caliber can be found within our carefully curated edit.

Ounass Saudi Arabia is dedicated to impeccable local talent and local service alike, currently operating exclusively within the Middle East. Based in the new capital of fashion KSA. Ounass Saudi Arabia extensive array of opulent evening gowns and coveted seasonal pieces will arrive in our elegant signature packaging. An easy returns procedure can be coordinated by our exceptional Customer Care team (available from 10am-10pm, 7 days a week). You can also benefit from our Personal Shopping service which is tailored to suit your specific needs.

Ounass Saudi Arabia Scouring the globe for leading trends, our expert team reports on the latest fashion updates, coveted insider information and exclusive interviews for you to read and shop.

Registered Office OUNASS
Nibras Al Arabia LLC, Ishbeelya Al Mutamayiz Centre, King Abdullah Road, Jeddah, Kingdom of Saudi Arabia

 

PRODUCT CATEGORIES

  • Jeans
  • Shirts
  • T-Shirts
  • Jacket
  • Sweatshirt
  • Footwear
  • Athleisure
  • Kids wear
  • Pants
  • Innerwear
  • Accessories

HOW TO USE COUPONS

  • Visit the www.couponalexa.com site,
  • Search Ounass Saudi Arabia in the search button.
  • Look at the different Coupons available there.
  • Click on the “GET CODE” button, to unbox the Ounass Saudi Arabia Coupon code.
  • Copy the code and apply it while shopping on the Ounass Saudi Arabia site.
  • Enjoy and Avail more coupons each time you visit the www.couponalexa.com site.

DELIVERY

  • Ounass Saudi Arabia delivers most orders within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, once your order is shipped.
  • Free delivery for orders above 500 SAR, and a 50 SAR shipping fee for orders under 500 SAR.

PAYMENT OPTIONS

  • Ounass Saudi Arabia Accept Both Through Cash and Card.
  • Cash on Delivery is available as a payment option in most of the pin codes as delivered.

RETURN / REFUND POLICY

  • Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear.
  • All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)
  • The refund will be processed post quality inspection of the products. This may take 5-7 working days post receipt of goods at Ounass Saudi Arabia fulfilment center.
  • If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.
  • To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.
  • Ounass Saudi Arabia Return Policy is avail for 30 days Only.

CANCELLATION POLICY

  • Only orders that haven’t left the fulfilment center can be cancelled.
  • You can cancel an order in My Account >Orders > Select Product > Cancel.
  • You can refuse to accept a delivery if the order has already been shipped from the fulfilment center and return it to the courier partner. A refund will be generated, after the product is received back at the fulfilment center.

CUSTOMER SUPPORT

  • Connect Ounass Saudi Arabia at customercare@ounass.com or WhatsApp at +971529291013 for any Query.
  • Ounass Saudi Arabia Customer Centre number is 800 844 0687 (STC) or 800 850 0332 (Mobile)
  • Ounass Saudi Arabia lines are open from 10 AM to 7 PM;
  • Monday to Saturday.