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ABOUT MUJI UAE

MUJI’s products, born from an extremely rational manufacturing process, are succinct, but they are not in the minimalist style. That is, they are like empty vessels. Simplicity and emptiness yield the ultimate universality, embracing the feelings and thoughts of all people. We have been credited with being “resource-saving”, “low-priced”, “simple”, “anonymous” and “nature-oriented”. Without placing a disproportionate emphasis on any one of these varied assessments, MUJI aims to live up to all.

DELIVERY INFORMATION

We deliver to all areas across the United Kingdom of Saudi Arabia.

The moment you complete your purchase, your order will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

DELIVERY OPTIONS

  • Home delivery – Delivered within 1-5 days.
  • Same day delivery – Order before 12PM and receive same day delivery (excluding large items). Delivery charge is SAR 35.
  • Click & collect
Delivery Type Item Value Cost Free Delivery Delivery Time
Parcel Delivery Accessories (small items) Under SR 100 SR 30 Above SR 100 1-5 days
Truck Delivery Large Items Under SR 600 SR 100 Above SR 600 7-10 days
Ship To Store Accessories Only No Minimum Free Free Available

SAFETY MEASURES

In light of current circumstances, we are taking every measure to ensure the safety of our customers & employees. We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

RETURN & REFUNDS

Returns Process

You have 14 days to return your products.

The returns process requires two simple steps:

  • Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging.
  • Carry the relevant invoice

Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.

Policies

Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, lingerie, fragrances, health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

eGift Card

Any products purchased through an eGift card will be refunded via an eGift card

  • Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method
  • eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards
  • eGift card purchases & Top ups are non-refundable

Exchanges Process

If you would like to exchange any products, you may:

Visit the nearest store to return the items & purchase the new products

Please note that this is subject to availability and is per our applicable policies.

REFUNDS

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

CANCELLATION

If you wish to cancel your order, you may do so by calling our Customer Services department 8004414440 during working hours and within one hour of having placed it.

If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.