RETURNS & HOW TO RETURN :-

They want you to feel and look amazing in your dress. They welcome you to call, email or DM them prior to  making a purchase if you are unsure of your size or a displayed color. This policy is for online sales only. Sales purchased in our Hudson, Massachusetts store must follow the return policy on your receipt and displayed in store. Retail store policy is also outlined at the bottom of this page.

Returns & How to Return

In the event you do not love your Lady Black Tie dress, you can ship it back within 14 days from the date your package is marked as delivered for an online store credit that never expires. They do not issue refunds for returns. They will gladly accept a return of unworn, unwashed, unmarked, unaltered, and undamaged merchandise with all tags intact for an online store credit. Their dresses are shipped out in reusable, eco-friendly packaging to simplify your return back to us. They do not provide return labels.

You do not need to wait on them to start your return, just begin shipping if you’re within the eligible return window.

Their address for returns is:

Lady Black Tie Returns

43 Broad Street

A200

Hudson, MA 01749

Please include your invoice in your return package so that they can easily locate your order in their system and notify you once your return is processed. If you don’t have it, please write your name and order number inside your package.

-Returns are processed within 2-4 business days. You will be notified by email when your credit is issued for your return. Your online credit does not expire, so there is no rush if you want to wait for new styles to launch or wait to use it on something you love.

-Heavily discounted items marked “FINAL SALE” in the product title or description are final sale and cannot be returned.

TO EXCHANGE:-

 If you want to exchange an item or size, please return your original order within 14 days and use the store credit that will be emailed to you once your return is processed. They process all returns within 2-4 business days from the date they receive your item back to our warehouse; so keep your eye out for the email confirming your return has been issued if you want to use your credit right away.  Please note: they do NOT issue refunds, so if you place a separate order for a different size BEFORE you receive your returned store credit, they will not be able to retroactively apply the store credit to a previous order. Remember, they issue your credit within 2-4 business days of receiving the item back, so they will be super fast if you need your new dress very soon!

APPROVED RETURN CHECKLIST:-

• Dress must be in original, resalable condition

• All tags and hanging ribbons must be in intact

• Dress must show no signs of wear. Please take due care when trying on your dress, as make-up stains, spray tan or dirt on the dress will make a return ineligible

• Dress must be un-performed and have no odors, cigarette scent or pet hairs

• Dress must not have been washed or altered in any way.

Items returned that do not meet the above requirements will not be issued a credit and you will be responsible for postage back to you. They will notify all customers who have sent them unqualified returns for any of the above checkmarks. They reserve the right to refuse a returned item if there are any signs of wear, alteration, misuse or damage.

 If you send back an item that does not qualify for a return OR if they receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a return shipping charge. They will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Faulty Item :-

In the rare event there is a manufacturing defect or other problem with your dress, please contact them at info@ladyblacktie.com within 72 hours of the delivery of your dress to inform us of the issue. If they are not notified within 72 hours of receiving the item, it cannot qualify for a replacement. You must include a photo of the damage/defect with your email for them to address your concern. Their policy is that they will ship you a replacement of the same dress. If you don’t want your replacement dress, they issue a 115% store credit.

-in the event due to human error, a wrong size, color or style is shipped to you, first, they are so sorry this happened! They will replace your dress with the correct one ASAP, and you will be provided with a return label for what you were shipped. Please email them at info@ladyblacktie.com right away so they can get this taken care of for you.

PRE-ORDER ITEMS :-

Pre-ordered items and special orders are nonrefundable. Most of their pre-order styles are made to order. If you no longer need the specific style, they are happy to provide you with a store credit (that will not expire) to put towards something else at a later date.